Privacy Policy

Effective Date: January 1, 2025

Oluya AV Inc. (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable privacy laws in Ontario and Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, company name
Service Information: Details related to inquiries, quotes, or services requested
Technical Information: IP address, browser type, device information, and website usage data
Payment Information: Billing details (processed securely through third-party providers, if applicable)

We collect information when you:

Fill out a contact form
Request a quote or service
Communicate with us via email or phone
Browse our website

2. How We Use Your Information

We use your information to:

Respond to inquiries and provide services
Prepare quotes and manage projects
Communicate updates or important information
Improve our website and customer experience
Comply with legal and regulatory requirements

We only collect and use information for purposes that a reasonable person would consider appropriate.

3. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual obligations, by contacting us.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality
Analyze website traffic and usage
Enhance user experience

You can control or disable cookies through your browser settings.

5. Third-Party Services

We may use trusted third-party services, including:

Website analytics providers (e.g., Google Analytics)
Payment processors
Email communication tools

These third parties may collect and process information according to their own privacy policies.

6. Disclosure of Information

We do not sell or rent your personal information.

We may disclose your information:

To service providers who assist in operating our business
When required by law or legal process
To protect our rights, property, or safety

7. Data Storage and Security

Your information may be stored electronically or in physical records within Canada or in secure systems managed by trusted providers.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, or disclosure.

8. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, and to comply with legal obligations.

9. Your Rights

Under Canadian privacy laws, you have the right to:

Request access to your personal information
Request corrections to inaccurate or incomplete information
Withdraw consent to the use of your information (where applicable)

To exercise these rights, please contact us using the information below.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Information

If you have questions about this Privacy Policy or your personal information, please contact:

Oluya AV Inc.
Email: info@oluya.ca
Phone: +1 905 638 8283
Address: 1276 Elgin St. Burlington, Ontario, Canada

13. Privacy Officer

We have designated a Privacy Officer responsible for compliance with this policy and applicable privacy laws.

Privacy Officer Contact: